Return Policy

Hassle-Free 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to PilotTrack™ within 30 days of the purchase date, subject to the conditions and exclusions below.

We have always strived to create a company based on client satisfaction and long-term relationships. The money-back guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company in a risk-free environment.

Return Address

PilotTrack - Returns Dept.
1221 Flex Court
Lake Zurich, IL 60047

Return an Item in Person

You may return an item to our Returns Department at our Lake Zurich, IL location. Our Returns Department is located at 1221 Flex Court, Lake Zurich, IL 60047.

Eligibility Conditions

Please read conditions below. If all conditions are not met, PilotTrack™ reserves the right to refuse the return or to charge a minimum 15% restocking fee. All you have to do is to open return ticket within 30 days from the purchase date and we will refund you for the full amount of purchase. You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.

Defective or Damaged Items

Defective items may be exchanged or refunded at our discretion for the same model or equivalent model.

Exchanges

Please allow 1 business days for mail-in exchanges to be processed.

Refunds Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 2-4 business days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 6 business days after the date of purchase.

Limited Liability

PilotTrack™ is not responsible for personal data or items left in returned merchandise. PilotTrack™ is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within five business days of receipt of merchandise.

Trademark Disclaimer

PilotTrack™ and the PilotTrack logo are the trademarks of PilotTrack LLC. PilotTrack LLC is not in any way associated with or endorsed by the The Charles Machine Works, Inc. ("CMW®"), or the Digital Control Incorporated (“DCI®”). Subsite® and DigiTrak® are registered trademarks of the The Charles Machine Works, Inc and the Digital Control Incorporated respectively.

Product names, logos, brands, and other trademarks featured or referred to within PilotTrack LLC products and services and within pilottrackhdd.com are the property of their respective trademark holders. These trademark holders are not affiliated with PilotTrack LLC, our products, or our website. They do not sponsor or endorse our materials.